The more users and/or devices using the internet the more speed is required and the type of activity also changes the requirements. A speed of 25 Mb/s is probably good enough for the average home user. Browsing the internet, sending emails or using social media are not demanding. The speed you need depends on if you are streaming content, making video calls or gaming. Please see our Choosing your provider and package page for more information about getting the right package for you.

When you know what you need you should Compare Broadband Packages and see what speeds are available in your area. In general, the faster your internet speed the better but, before you pay for a higher package or swap providers, you should consider what speed is good enough for your needs.

Check the quality of voice conferencing you can expect.

Check if the speed has changed over time.

Check that you are getting what you paid for.

This could indicate a problem with the service you receive, some problem within your property or a result of increased use of the internet during that time.

By testing regularly you will be able to see if there is any reduction in your speed over time. We recommend that you regularly test your internet to ensure it is meeting your current and future needs. Broadband Speed Test: How fast is fast enough? Why do you need an internet speed test?

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