The problem is that the program gets stuck here. I then click “continue”, and the program shows: “Checking your software needs” with a rotating circle. At this point everything appears to be going good. The program searched for printer, then said “Printer not found, Try something else”.Īt this point I connected the printer USB cable, clicked the box for “Use USB cable”, and clicked “continue”.Īfter a few seconds the program said: “Printer found: HP Officejet Pro L7500”. I ran the “HP Easy Start” program with the USB cable to my printer disconnected (as instructed). Went to “ and downloaded “HPEasyStart_13_4_8.exe”. I went to your support center, and followed the instructions: I recently bought a new Acer Aspire TC-875 desktop computer, and I cannot seem to get my printer to work on my new computer. I have an HP Officejet Pro L7590 printer that worked fine on my old computer. Business PCs, Workstations and Point of Sale Systems.

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